What should be done when receiving a shipment with damaged items?

When receiving a shipment with damaged items, it is crucial to document the damage and file a claim with the supplier. This action ensures that there is a formal record of the issue, which can help in processing a refund or replacement for the damaged items. Proper documentation includes taking photos of the damaged products, noting the extent of the damage, and detailing the circumstances surrounding the receipt of the items. Filing a claim with the supplier establishes accountability and facilitates the resolution process, protecting the receiving entity's interests and ensuring that future shipments meet quality standards. This approach also aligns with best practices for supply chain management and helps maintain a good working relationship with suppliers by formally addressing issues in a professional manner.